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'Don't Waste Your Money' is a registered trademark of Scripps Media, Inc. 'That way you know where it's at,' he said. Middendorf, though, says he is going to the UPS store, and possibly paying a $1 fee, next time. The Elliott Report found that Amazon addresses missing returns on a 'case by case' basis, and may issue a goodwill refund.Īmazon tells us it has now refunded Middendorf's money, and given him an extra gift card, for the inconvenience.

#Amazon lost package store free#

Use the UPS store instead of free drop-off centers if the item is expensive.

Take photos of your return at the drop-off counter.

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It reported on a woman who returned a Keurig coffee maker at a Whole Foods store for a similar free, boxless return, but had to get the consumer group involved to receive her $63 refund after the coffee maker disappeared.Īnd Boston TV station WCVB reported on another Amazon return disappearing after it was dropped of at a Staples store, and the customer having to fight to get a $29 refund for a nightgown lost in transit. The consumer advocacy group The Elliott Report found this is not the only complaint of Amazon returns missing. However, you get a UPS tracking number, and can follow your package and find out if and when it was returned to Amazon's warehouse. The good news is that Middendorf's item cost only $10, so it wasn't a big deal that it was lost.Īmazon says it may now charge a $1 fee for a return at a UPS store, if you have a Staples, Kohl's, or Whole Foods drop off location closer to your home. 'There's nothing they can do in their system to pull it up and see where it is,' he said. So, I came back to the store and asked if they had any tracking information on this order.'īut his receipt from Staples just had a reference number on it, no tracking number, and he says no one with the store could find where his package was. 'Typically I get a refund in a day or two at most. 'About 10 days passed, and I got nothing from Amazon,' he said. 'I got a receipt,' he said, 'but it has no tracking information on it whatsoever.' 'I did the return,' he said, 'and saw them put it in a plastic bag, and then throw it in a big box that was sitting next to me.'īut Middendorf noticed something different at Staples. So, he decided to return a dog hair remover that he felt didn't do the job. Return was easy, getting a refund was notīill Middendorf, of Western Hills, was thrilled to hear that his nearby Staples store will now take his Amazon returns at no charge.

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And good luck to everybody else dealing with this.CINCINNATI - Amazon is making it even easier to make a return this year by recently adding Staples stores as a free return center, along with Kohl's and Whole Foods.īut there could be a downside to free 'boxless' returns, as one Cincinnati man just learned when his package disappeared. Porch Swing Canopy, Lightweight Portable Durable Oxford Cloth Canopy, Replacement Waterproof Swing Top Cover, Garden Swing Seat Replacement Canopy Sun Shade Awning Cover Outdoor Patio Swing Canopy. Based on other comments I will give it a few more days before contacting Amazon. We will see what happens, this is just a frustrating experience. Luckily I do have a receipt so there is hope. Usually about an hour after leaving UPS I get a message about being refunded for my returns. From the other comments it looks like UPS must just be holding on to them for a few days, but I have never experienced this before.

#Amazon lost package store how to#

I can only see one package on Amazon (can't figure out how to see return status on registry items) but it says waiting for me to drop off at UPS.

My 2 personal packages are in transit and my 3 Amazon packages when I track on ups just say label created. 3 were Amazon returns, 2 are from my wedding registry, which I would like to replace as the items arrived broken, but can't do that until Amazon refunds me.